The following section outlines our return policy. At Carroll's Sports Cove customer service is our top priority. If the situation mandates it, we reserve the right to amend the following policies on a case by case basis. Feel free to contact us or if you have any questions about this policy, or have any other inquiries about our store.
As a general guideline, please be sure to inspect your order immediately upon receipt of the shipment so that incase of a problem, the situation can be resolved as soon as possible. You need to contact us within 14 days of the ship date in order to obtain an RMA# for a return.
Damaged or Incorrect Merchandise
If you should receive damaged or incorrect merchandise please contact us within 14 days of the ship date for a replacement item and an RMA#. We ask you to please not just send the item back without an RMA# or the package will not be recognized by our returns department and it will be refused and sent back at the customers expense.
*Pet Clothing is not returnable at this time for hygienic reasons unless the item is defective or incorrect.
If you decide after you receive the item that you do not want it and want to return it, please contact us within 14 days of the ship date to get an RMA#. We ask you to please not just send the item back without an RMA# or the package will be refused and sent back. After you receive the RMA# you then ship the item (in new condition, in its original packaging) back to our warehouse. Once we receive the merchandise back we will issue you a credit for the price of the item less a 20% restock fee & less the ship cost. This also includes any orders that qualify for free shipping. Return labels will only be sent for defective or incorrect merchandise.
Any order you need to cancel while en-route to your specified destination and sent back to us will be treated as unwanted merchandise. The cost to ship the order will be non-refundable. Also any additional shipping charges by the shipping company for re-routing a package will be applied to your account.
The item must be returned undamaged, in its original packaging and be in resellable condition or the item cannot be accepted as a return and no refund will be given. All Clothing must be returned with all tags and labels still attached, hasn't been worn or washed. Tire covers must returned clean, undamaged (Including the packaging the item comes in) or a return cannot be accepted. Earrings, tongue rings and pet clothing cannot be returned due to health reasons.Refused Delivery, Invalid Addresses
Shipments that are refused by the recipient at the ship to address or sent back to us because the address that was given to us on the order is deemed undeliverable by the shipping company, will be treated as unwanted merchandise. If the address is invalid and we receive the item back but you still want the item, we can send it back out to you after we receive the correct address at the customers expense.
When sending the item back to us, make sure you get the Tracking Number
for the package from the shipping service you use. If a package is sent back and we do not receive the package because it gets lost by the shipping company and you do not have the tracking number we are not liable and no refund will be given. Without the tracking number we cannot find or track lost packages and neither can the shipping company. Also, clothing, jerseys etc can be returned as long as the clothing has ALL of its original tags and packaging, hasn't been washed, worn, used, or otherwise damaged.*In very few cases products may not be available in the exact design shown. We do our best to keep all item images updated on our site, but because the designs change without warning, it is possible a different design is shown than what is actually in stock.
How long will my items take to ship?
Most of the items we sell will ship within 1-2 business days from the date ordered. Every item on our website will tell you how long it takes to ship under the availability section when that item.
Once an item leaves the warehouse, Regular Ground shipments will be in transit for 2-5 business days & expedited shipments will be in transit for 1-3 business days.EXPEDITED SHIPPING:
If you order an item and select next day air or 2-3 day service, those orders need to be placed before 3 p.m. EST. to ship the same day. NOTE: Some items we ship ship factory direct and take extra time to ship out. Expedited shipping does not speed up this processing time it ONLY speeds up the transit time. When viewing an item on our website this processing time is outlined under the availability section.
You can click the "Estimated Delivery Dates" link next to the add to cart button on each product page to get an idea of when your merchandise will arrive to you.
How much does shipping cost?
Our shipping charges are automatically calculated by our shopping cart after you enter your shipping information. Our shipping rates are based on the total cost of merchandise in your order:
Flat Rate Ground Shipping To The Lower 48 States*To obtain the shipping costs to Hawaii, Alaska, APO addresses & also for expedited shipping, please add your items to the shopping cart, enter your shipping address and use our shipping calculator for current rates.
|Order Amount||Regular Ground Cost
|Orders $900 or More||Please calculate during checkout.
*We do not ship internationally at this time.
What shipping Methods do you use?
Depending on the size of your order, your location & where it is shipping from, your order will ship using UPS, FEDEX or The Post Office(USPS). If you have any special shipping instructions please let us know ahead of time by emailing us or typing them into the comments section when placing your order.
NOTE: We do ship next day air and 2-3 shipping however some items we sell are made to order or factory direct & take additional time to process. Selecting next day air or 2-3 day shipping will not speed this processing time up only the transit time. You can see how long it takes an item to process by checking the availability section when viewing the item & viewing the estimated delivery dates link.
Will all my items ship together?
Orders with multiple items may ship from multiple warehouses. In these instances you will receive multiple tracking numbers via email as the items ship.
Where do you ship from?
In some cases we use 3rd party warehouses or the manufacturer themselves to supply and ship our products to our customers.
What If I Need to Change or Cancel My Order?
If you need to cancel or change your order, please contact us as soon as possible. We will do everything we can to try to accommodate your request. However, please note that our processing and fulfillment goals are designed to get orders on their way quickly and efficiently. Therefore, it may not always be possible to change or cancel an order once it has been placed.
ADDRESS CORRECTION FEES
Please make sure you provide the accurate ship to address when placing the order. If UPS has to correct the address in anyway while shipping the item by changing the zip code or if it is missing the apartment # etc... they will charge a fee at the customers expense.