IMPORTANT HOLIDAY SEASON INFORMATION
-During the holiday season we receive a very high volume of orders & status update requests. With the majority of orders we receive being time sensitive, our main goal is to process & ship orders as fast as possible. PLEASE NOTE: WE CANNOT GUARANTEE order cancellations after an order is placed (per our terms & conditions) during this time due to the high volume of orders & requests we receive.
-We ask you to please not email us shortly after the order was placed asking for tracking. If you want a status update, the next few steps will help you find it more times than not.
1. The 1st thing to try is click the link in your "order confirmation email" to see if there is an update or a tracking number for your order.
2. If no update or tracking is there, the next step is to view the items that you ordered on our website. Above the add to cart button on each item there is an availability section which states about how long an item takes to ship out (i.e. Usually takes 5-7 business days to ship out). We ask that if you are still within that time frame listed on our website for your item, to please wait for a tracking number to get emailed.
3. If that time frame passes then please contact us. This will help us be faster at processing orders and getting your orders shipped.
Customer Service Department
WE ASK YOU TO PLEASE INCLUDE YOUR ORDER# IN THE SUBJECT LINE WHEN CONTACTING US
-To request a status update, tracking information, return information or if you have any questions regarding your existing order please contact us by email above. Please include your order# when contacting us.
*We return emails very fast usually within the same business day.
-To get product information before ordering, bulk pricing/questions, or any other ordering or product questions you may have please contact us at the sales email address above. *We return emails very fast usually within the same business day.
Carroll's Cove, LLC
911 Mountain Ave
Pen Argyl, PA 18072