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IMPORTANT HOLIDAY SEASON INFORMATION



STATUS UPDATE REQUESTS


-During the holiday season we receive a very high volume of orders & status update requests. With the majority of orders we receive being time sensitive, our main goal is to process & ship orders as fast as possible.

-We ask you to please not email us shortly after the order was placed asking for tracking. If you want a status update, the next few steps will help you find it more times than not.

1. The 1st thing to try is click the link in your "order confirmation email" to see if there is an update or a tracking number for your order.

2. If no update or tracking is there, the next step is to view the items that you ordered on our website. Above the add to cart button on each item there is an availability section which states about how long an item takes to ship out (i.e. Usually takes 5-7 business days to ship out). We ask that if you are still within that time frame listed on our website for your item, to please wait for a tracking number to get emailed.

3. If that time frame passes then please contact us. This will help us be faster at processing orders and getting your order shipped.




If you have any questions regarding the status of an existing order or about possibly placing an order, please send an email to Info@CarrollsCove.com. Please make sure to include your order# in your email as this will help speed up response time. Thank you!



*Requests are usually responded to within 24 hours or sooner.
*Please Note: We are closed on weekends and all major holidays.


Mailing Address
Carroll's Sports Cove
532 Green ln
Pen Argyl, PA 18072