|The following section outlines our return policy. At Carroll's Cove, LLC customer service is our top priority. If the situation mandates it, we reserve the right to amend the following policies on a case by case basis. Feel free to contact us or if you have any questions about this policy, or have any other inquiries about our store.|
As a general guideline, please be sure to inspect your order immediately upon receipt of the shipment so that incase of a problem, the situation can be resolved as soon as possible. You need to contact us within 14 days of the ship date in order to obtain an RMA# for a return.
Damaged or Incorrect Merchandise
If you should receive damaged or incorrect merchandise please contact us within 14 days of the ship date for a replacement item and an RMA#. We ask you to please not just send the item back without an RMA# or the package will not be recognized by our returns department and it will be refused and sent back at the customers expense.
*Please note: in very few cases the design of an item changes without warning from the manufacturer. We do not consider a return of this nature as an incorrect item sent.
These returns will be treated as unwanted items outlined below. If you are not sure if you fall under this category or not please feel free to contact us and ask. We are always here to help.
If you decide after you receive the item that you do not want it and want to return it, please contact us within 14 days of the ship date to get an RMA#. We ask you to please not just send the item back without an RMA# or the package will be refused and sent back. After you receive the RMA# you then ship the item (in new condition, in its original packaging) back to our warehouse. Once we receive the merchandise back we will issue you a credit for the price of the item less a 20% restock fee and less the "actual" cost to ship this item to you (not the flat rate shipping cost we charge). This also includes any orders that qualify for free shipping.
Any order you need to cancel while en-route to your specified destination and sent back to us will be treated as unwanted merchandise. The cost to ship the order will be non-refundable and a 20% restock fee will be applied. Also any additional shipping charges by the shipping company for re-routing a package will be applied to your account.
The item must be returned undamaged, in its original packaging and be in resellable condition or the item cannot be accepted as a return and no refund will be given. All Clothing must be returned with all tags and labels still attached, hasn't been worn or washed. Tire covers must returned clean, undamaged (Including the packaging the item comes in) or a return cannot be accepted. Earrings cannot be returned due to health reasons.
Refused Delivery, Invalid Addresses
Shipments that are refused by the recipient at the ship to address or sent back to us because the address that was given to us on the order is deemed undeliverable by the shipping company, will be treated as unwanted merchandise. If the address is invalid and we receive the item back but you still want the item, we can send it back out to you after we receive the correct address at the customers expense.
In some cases, RMA#'s may take up to a week to obtain. Some items we sell come direct from the manufacturer or a 3rd party supplier. If your order shipped from one of them, in order to return the product we need to obtain the RMA# from the manufacturer or supplier since they sent it out. In some cases it may take up to a week until we obtain that information from them. If it is an item we stock we can get the RMA# to you right away.
Returning Orders that qualified for Free Shipping
If you decide to return an order or one item from an order that qualified for free shipping such as orders over $100, the actual ship cost to ship this to you is non-refundable. The ship cost is determined by the actual ship cost we were charged by the shipping courier, not the ship cost based on our flat rate shipping table. You will be credited the price of the item less the restock fee and less the actual cost to ship this to you.
*Please Note: When sending the item back to us, make sure you get the Tracking Number for the package from the shipping service you use. If a package is sent back and we do not receive the package because it gets lost by the shipping company and you do not have the tracking number we are not liable and no refund will be given. Without the tracking number we cannot find or track lost packages and neither can the shipping company. Also, clothing, jerseys etc can be returned as long as the clothing has ALL of its original tags and packaging, hasn't been washed, worn, used, or otherwise damaged.
*In very few cases products may not be available in the exact design shown. We do our best to keep all item images updated on our site, but because the designs change without warning, it is possible a different design is shown than what is actually in stock.