| | | Returns | The following section outlines our return policy. At Carroll's Cove, customer service is our top priority. If the situation mandates it, we reserve the right to amend the following policies on a case by case basis. Feel free to email us or use our Live Chat feature if you have any questions about this policy, or have any other inquiries about our store.
As a general guideline, please be sure to inspect your order immediately upon receipt of the shipment so that incase of a problem, the situation can be resolved as soon as possible. All returns / exchanges must have an RMA (Return Merchandise Authorization) Number within 30 days of item receipt to be accepted by our warehouse.
Damaged or Incorrect Merchandise
If you should receive damaged or incorrect merchandise please contact us within 30 days of the ship date for a replacement item and an RMA#. We ask you to please not just send the item back without an RMA# or the package will not be recognized by our returns department and it will be refused and sent back at the customers expense.
*Please note: in very few cases the design of an item changes without warning from the manufacturer. We do not consider a return of this nature as an incorrect item sent.
These returns will be treated as unwanted items outlined below. If you are not sure if you fall under this category or not please feel free to come into our Live Chat and ask. We are always here to help.
Unwanted Merchandise
If you decide after you receive the item that you do not want it and want to return it. Please contact us within 30 days of the ship date to get an RMA#. We ask you to please not just send the item back without an RMA# or the package will be refused and sent back. After you receive the RMA# you then ship the item (in new condition, in its original packaging) back to our warehouse at your expense. Once we receive the merchandise back we will issue you a credit for the price of the item less 20% or $5.00 for the restocking fee. Shipping costs are nonrefundable. The item must be returned undamaged, in its original packaging and be in resellable condition or the item cannot be accepted as a return and no refund will be given.
*Please Note: When sending the item back to us, make sure you get the Tracking Number for the package from the shipping service you use. If a package is sent back and we do not receive the package because it gets lost by the shipping company and you do not have the tracking number we are not liable and no refund will be given. Without the tracking number we cannot find or track lost packages and neither can the shipping company.
*Side Note: Clothing, jerseys etc can be returned as long as the clothing has ALL of its original tags and packaging, hasn't been washed, worn, used, or otherwise damaged.
*Side note: In very few cases products may not be available in the exact design shown. We do our best to keep all item images updated on our site, but because the designs change without warning, it is possible a different design is shown than what is actually in stock.
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