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FAQ's

Q: When checking my order status why do I see Pending Review?

A: If you see "Pending Review" for your order status that is normal. It just means that we are reviewing and processing you order. If the status of your order is "on hold" then that means the item that you ordered is on backorder or we are looking into verifying that your order is not fraudulent. If we have to put your order on hold we will notify you why through the email address that you provided when placing your order.

Q: How can I track my order?

A: After we ship your order we will send you the tracking number in an email to the email address you provided when placing your order.

Q: What forms of payment do you accept?

A: We accept Visa, Mastercard, Discover and PayPal.

Q: Do I have to pay sales tax?

A: Sales tax is not charged on orders that are shipping to an address outside of the State of Pennsylvania. If you are shipping to an address within Pennsylvania you will be charged the current Pennsylvania sales tax rate of 6%

Q: Do you ship internationally?

A: Sorry but at this time we only ship to the 50 U.S. states and Puerto Rico. If you need to ship to canada or another country you can ship it to someone within the United States and have it shipped to the intended country from there.

Q: Why do some items say they usually ship the next business day and others take 2-3 days, 5-7 days or 1-2 weeks to ship?

A:Some items we sell are special order items and we have to order them direct from the manufacturer. The timeframe for them to ship will be listed next to that item.

Q: If I put a rush on an item or select to ship it next day air, 2nd day air or 3 day ground, and the item is a special order item that takes an additonal 2-3 days, 5-7 days or 1-2 weeks to ship, will that speed up the ship time?

A:Unfortunately no. These items will still take the specified amount of days to ship from the manufacturer and once they do ship, they will then ship whatever shipping method you selected. If you put a rush on the order we will still move that order to the front of our orders so it will get submitted to the manufacturer immediately.

Q: If I sign up for your newsletter will my email address be given to 3rd parties and then my email will get bombarded with junk mail?

A: No, if you sign up for our newsletter we will not give your email address to anyone and we will only send you information regarding our company when new products are released or any news that we want to pass along.
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FAQ's